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Backup & security

Your Tally Data, Protected and Recoverable.

This page lists the controls that are in place on TallyCloud today. We only describe capabilities we actually operate.

Backup

Daily backup with the latest 2 restore points

Every workspace is backed up automatically once a day. We keep the latest 2 restore points (a backup you take yourself counts as one), so you can go back if company data is damaged or changed by mistake. For a longer history, download a copy of your Tally data from the portal.

  • Automated daily schedule — nothing for you to remember
  • Latest 2 restore points retained; each new backup replaces the oldest
  • Backup status visible in your customer portal

Restore workflow

  1. Request
    Choose a restore point from the customer portal.
  2. Confirm
    Confirm the restore — an authorised user must approve it.
  3. Track
    The restore runs as a tracked job; you can follow its status until it completes.
Security controls

What protects your workspace

Workspace isolation

Each customer gets an isolated workspace. Your company data is not shared with other customers.

Authentication

Every user signs in with their own credentials. Multi-factor authentication for privileged accounts is rolling out.

Encrypted connections

Portal and workspace connections are encrypted in transit using TLS.

Audit logging

Key actions — sign-ins, user changes, restores and orders — are recorded in an audit trail.

Firewall & network controls

Workspaces sit behind firewall rules that restrict inbound access to the services you need.

Incident support

Report a suspected issue by phone, email or portal ticket and our team will investigate and keep you informed.

Shared responsibility

Who looks after what

TallyCloud manages

  • Cloud infrastructure, storage and network
  • Windows workspace and TallyPrime hosting environment
  • Daily backups and restores you request
  • Access controls and audit logging on the platform

You manage

  • Your TallyPrime licence and company data
  • Who in your organisation gets access, and their passwords
  • Validating restored or migrated data
  • Keeping your own exports where your policies require them

Need a contracted service level? An SLA is available on Dedicated Cloud. See our Service Level Policy.

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